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Passenger Guide

Essential information for departures, arrivals, transit, and more
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Cargo

Departures

Find check-in instructions and key procedures for a smooth departure.

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Cargo

Arrivals

Find pre-arrival guidelines for a hassle-free entry.

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Cargo

Transit

Get essential transit details for a smooth connection between flights.

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Customs Atithi App

The Atithi app by the Central Board of Indirect Taxes and Customs (CBIC) assists international passengers in e-filing baggage and currency declarations before arrival, enabling quicker customs clearance

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More Services

Discover additional services for a better travel experience

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Baggage Wrap
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Frequently Asked Questions

Where can I find the check-in counters for my flight?

Check-in counters are located on Level 1 in the Departure Hall. Passengers can refer to information screens near the terminal entrance to locate their airline's counter.

Where can I find information about my flight's departure gate?

Real-time flight details are displayed on digital screens throughout the airport. Passengers can also check the MgIA website for the latest updates.

What are the security check procedures?

Passengers are requested to place laptops and large electronics separately in trays, and to make sure liquids are stored in a clear, resealable bag. Follow airport signage for instructions.

Is there free Wi-Fi at the airport?

Yes, complimentary Wi-Fi is available throughout the airport. Click here to connect.

Where can I eat or shop while waiting for my flight?

Restaurants, cafés, and retail stores are available across all terminals. Check the terminal map or click here for options.

How early should I arrive at the airport before my flight?

  • Domestic flights: At least two hours before departure.
  • International flights: At least four hours before departure.

Are there any special assistance services for senior citizens or passengers with reduced mobility?

Yes, MgIA provides special assistance, including wheelchair assistance and other services. Passengers are recommended to contact their airline or the airport helpdesk in advance to make necessary arrangements. Click here for details.